Who we are
Our website address is https://cretaprojects.com
What we collect and store
During your visit to our site, we will remember:
Products you have viewed: we use this data, for example, to show the products you have recently viewed
Location, IP address and browser type: we use this to calculate taxes and transport
Shipping address: we ask you, for example, to estimate shipping costs before you place an order!
We also use cookies to maintain the contents of your basket while you browse our site.
When you make a purchase from our shop, we ask you to provide information such as your name, billing address, shipping address, mailing address, telephone number, credit card/payment details and optional account information such as user and password. We will use this information for purposes such as:
Send the user information about their account and order
Responding to user requests, including refunds and complaints
Processing payments and preventing fraud
Setting up your account in our shop
Fulfilling any legal obligations we have, such as calculating taxes
Improving our shop offers
Sending you marketing messages if you wish to receive them
If you create an account, we store your name, address, email address and telephone number, which will be used to fill in your details for future orders.
In general, we keep information about you for as long as is necessary for the reasons we collect it and we are not legally obliged to keep it. For example, we will store information for 10 years for tax and accounting purposes. This includes your name, email address, billing address and shipping address.
We store comments or ratings.
Who in our team has access
Members of our team have access to the information you give us. For example, administrators and shop managers can access it:
Information about the order, what you bought, when you bought it and where it will be sent, and
Customer information, such as name, e-mail address and billing and shipping address.
Members of our team have access to this information to fulfil orders, process returns and provide customer support.
What we share with others
We share information with third parties who help us process your orders.
How long your data is kept
For users who register on our site (if any), we store the personal information provided in their user profile. All users can view, edit or delete their personal information at any time (with the exception that they cannot change their username). Site administrators can also view and edit this information.
Payments
We accept payments via PayPal. When processing payments, some of your data is sent to PayPal, which is information needed to process and manage the payment, such as the order total and billing information.
For more information, see Paypal’s Privacy Policy.
Newsletters
If you have subscribed to our newsletter or if you are a member of our site (and can log in), or if you have made purchases on our site, you are likely to receive emails from us.
We will only send you emails that you have subscribed to or that are part of the service we have provided to you.
To send you emails, we use the name and email address you have provided. Our website also records the IP address you used when you subscribed to the service, to prevent abuse of the system.
No other identifiable information is tracked outside the website, except the e-mail address.
Cookies
When you log in, some cookies will be set to store your session information and your screen viewing options.
Login cookies last for one year. If you select “Remember me”, your session will persist for a fortnight. When you end the session, the login cookies will be removed.